maturidade-de-saas - MattZero - Reduza Custos. Mitigue Riscos. Tome Ação em Assinaturas SaaS

Question 1

How defined is your organization's user lifecycle management (ULM) automation strategy?

It is not part of our company strategy. It is part of our company's strategy. It contributes to the productivity of our company. It is vital to the productivity of our company.

Question 2

How are you onboarding new employees today?

Fully manual with IT responsible for the main applications. Some automation implemented through scripts or native identity automation solutions. Advanced HRIS/ITSM based automation with over 80% of provisioned applications. Full automation and no IT-driven; new hires are fully provisioned with apps, groups, and assets on day one.

Question 3

How are you processing mid-life changes for employees today?

Changes are driven by the end user through IT tickets, which are then processed manually. Profile attribute updates are triggered from the primary identity source; the rest of the process is manual. Application adjustments associated with role changes are automated, but the rest of the processes are handled manually. Role changes occur automatically, without the need for IT interaction.

Question 4

How are you laying off newly departed employees?

Fully manual IT process by business owners; includes manual data transfers, approvals and waiting periods. Some automation through scripts or native identity automation solutions. Checklists for remaining manual work. Advanced HRIS/ITSM driven automation focused on immediate access revocation and manager business continuity (email/asset access). Zero-touch shutdown. Immediate revocation of access. Immediate business continuity. Licenses saved or reused. Auditable process.

Question 5

How are you managing ticketing and day-to-day IT operations?

No automation is implemented and all incoming tickets are treated as submitted. Major tickets, such as application requests and password resets, can be routed to the appropriate application owners. App requests and password resets are automated with one tap. Application requests, password resets, MFA resets, and keychain folder access are all handled touchlessly by end-user-driven automations with the appropriate approvals and notifications built in.

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